Help Articles
Orders
- Purchase Order Tracking
- Ordering Instruction
- How long does my order take to be delivered?
- How long can I get my package?
- Can I change my order?
- Why didn't I get an email for order delivery?
- How to cancel order?
- How can I change my billing address?
- What to do if I did not receive a confirmation email?
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Delivery
- Information of Shipping
- Which countries or regions are you shipping to?
- Where can I track my order?
- Why was my package returned?
- Why was my package divided into two or more?
- Why is my shipping information not updated?
- What should I do if I am not at my delivery address?
- Is there any extra cost for transportation?
- What if I do not want it because of tariffs?
- Why is my tracking number shown invalid?
- About shipping address
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Return & Refund
- Policy of Return
- Guarantee
- How to return the product?
- What can I do if my refund is wrong?
- What items I can not return?
- What can I get a full refund?
- How to know you have received my returned items or not?
- How long will I receive my refund after returning product?
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Payment & Promos
- In my country, what payment methods are available?
- Why was my payment rejected?
- Why do I need to verify my order payment?
- How to pay with points?
- Can you refund the price difference?
- What to do if my promotional code does not work?
- Can I use more than one discount?
- Can the price difference of the discounted products be refunded?
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Product & Information
- Terms & Conditions
- Copyright Announcement
- Contact Customer Service
- Privacy & Security Policy
- About Company
- Where can I find the newest products?
- Do you offer wholesale discounts on bulk purchases?
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Account
- Setting Account
- Why create an account?
- What if I forget my password?
- Why can't I sign into my account?
- How to delete my account?
- How to change my shipping or billing address?
- How to change email address?
- Is it safe to order products at Curtainsland?
- Will my personal information be saved?
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