Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time: 7 - 10 days.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
Please Note: We don't provide ocean shipping to the United Kingdom, Europe and Canada.
|
Shipping Method |
Countries/ Region |
Time (Days) |
|
Expedited Express |
Western United States, United Kingdom |
|
|
Eastern United States, Canada, Europe |
15-20 |
|
|
Australia, Japan, Singapore |
|
|
|
Ocean Shipping |
Western United States, Australia |
25-30 |
|
Eastern United States |
|
|
| Standard Shipping |
Mexico, Japan, Singapore |
35-40 |
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
Return a DOA (dead on arrival) item
Please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee if the item arrived broken.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. We will ask you to pay for it if we find an accessory or component is missing.
Note: All the return shipping fees will be covered by buyers.
60 days conditional return
If the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. Note: You will be responsible for paying the return shipping fees.
However, if the product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. And the return package should contain all the accessories of this product, which should still be in good condition.
After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service representatives for more information.
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. All orders are considered firm. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
